James Hanyu Smith
Workflow Coordination · Team Leadership · Compliance Management
Process-driven operations professional and current Business Administration student with 10+ years of experience coordinating workflows, leading teams, and managing compliance across high-stakes environments. Seeking a long-term, growth-oriented opportunity within a stable team. Eager to leverage a strong foundational background in hospitality and technical operations to excel in an entry-level position, with the long-term goal of advancing into management and leadership roles.
What I Offer
Operations Supervision
Scheduling, multi-team coordination, daily work assignment, cross-departmental liaison, real-time problem solving
Facilities & Maintenance
CMMS recordkeeping, preventive maintenance, vendor coordination, OSHA 30 / NFPA 70E, electromechanical diagnostics
Team Leadership & Training
Certified Trainer (The Broadmoor), onboarding development, mentorship, mixed-experience crew management of 10 to 80
Client & Stakeholder Relations
Forbes Five-Star service standards, professional communication under pressure, cross-functional liaison roles
Work History
Originally contracted through Daifuku Elite Line Services; directly absorbed by Amazon when the third-party contract concluded — same site, same title, same responsibilities throughout.
- Maintained automated mechanical and electrical systems across one of the largest built environments in the Colorado Springs region — coordinating inspection schedules, equipment readiness, and compliance standards across multiple zones simultaneously
- Documented all maintenance activity in CMMS to Amazon audit standards across a 3.7-million-square-foot facility — building disciplined recordkeeping habits directly transferable to operations management environments
- Enforced OSHA 30 and NFPA 70E protocols on all high-energy tasks — contributing to a zero-incident safety record maintained across the full tenure
- Mentored junior technicians on safety procedures, documentation standards, and operational protocols — directly reducing onboarding time and equipment-related incidents
- Managed competing maintenance priorities across multiple facility zones simultaneously — applying systematic triage and resource coordination across complex, high-stakes facility environments
- Diagnosed and resolved faults across electromechanical systems, power distribution panels, motor drives, VFDs (Variable Frequency Drives), and automated conveyor networks using systematic problem-solving methodology
Contracted through Daifuku Elite Line Services to serve within Amazon's RME (Reliability Maintenance & Engineering) team — directly absorbed by Amazon upon conclusion of the third-party contract with no change to role, location, or scope.
- Executed structured preventive maintenance programs across facility-wide automated systems — ensuring consistent equipment uptime and operational continuity across all production zones in a 3.7-million-square-foot environment
- Coordinated cross-organizational maintenance scheduling between contractor and client teams — developing stakeholder communication and relationship management skills across complex, multi-party operational environments
- Maintained detailed CMMS work order documentation in full compliance with Amazon's audit standards — building disciplined recordkeeping habits directly transferable to operations management roles
- Applied NFPA 70E and LOTO (Lockout/Tagout) safety protocols across all high-energy systems — contributing to the zero-incident safety record maintained throughout tenure
- Managed competing maintenance priorities across multiple facility zones simultaneously — developing operational triage and resource coordination skills applicable to any complex operations environment
Entered the mechatronics field through a formal 12-week technical bootcamp via Vincennes University — earning four PMMI certifications while simultaneously applying classroom learning in one of the most demanding automated facility environments in the region.
- Completed intensive credentialing program earning PMMI certifications in Industrial Electronics, Mechanical Drives, Fluid Power, and PLC fundamentals — demonstrating commitment to formal professional development and rapid skill acquisition under live operational conditions
- Executed preventive and predictive maintenance routines under journey-level supervision — developing foundational facility systems knowledge across mechanical, electrical, and pneumatic systems
- Maintained CMMS work order documentation from day one — establishing disciplined recordkeeping and compliance habits that carried throughout the full tenure at the facility
- Achieved NFPA 70E Qualified Electrical Worker certification — validating competency in electrical safety, arc flash hazard recognition, and LOTO procedures in live facility environments
- Passed Ramsay Mechanical Aptitude Levels I and II — independently validating foundational mechanical systems, electrical theory, and industrial maintenance knowledge
- Conducted professional site visits to 200+ residential and commercial properties daily — building firsthand operational knowledge of apartment communities, HOA neighborhoods, business districts, and commercial corridors across greater Colorado Springs
- Maintained a sustained average pace of 40 packages per hour — double Box Runner's 20-package-per-hour minimum — beginning the first week on a full route (declined the standard "baby route" half-load onboarding offered to new hires)
- Ranked in the Top 5% of all Box Runner drivers within the first month — and consistently in the Top 25% across all six third-party DSP companies operating out of Amazon DCS3 — maintaining both standings throughout tenure
- Proactively assisted struggling drivers with route rescues under time pressure — demonstrating the team-first reliability that translates directly to operations and supervisory environments
- Maintained meticulous photographic proof-of-service documentation and chain-of-custody compliance across 200+ daily stops — performed pre- and post-trip vehicle inspections with zero downtime events throughout tenure
- Maintained strict OSHA safety compliance in a high-pressure, high-volume operational environment — contributing to a zero-incident workplace and establishing safety-first habits that became a career-long professional standard
- Utilized digital scanning and tracking technology to verify product quality, document inventory, and resolve discrepancies in real time
Stepped into the Acting Store Manager role during COVID-19 after permanent management was furloughed due to high-risk age factors — preventing operational shutdown of a critical community food and emergency commodity distribution facility serving Colorado Springs and Pueblo.
- Maintained uninterrupted facility operations across a multi-zone commercial property — retail floor, warehouse, loading dock, office space, and refrigerated/freezer storage units — serving 200+ families per week
- Executed daily property walks and facility inspections — monitoring utility systems, refrigeration and temperature compliance, and maintenance issues before escalation
- Coordinated all vendor and contractor activity — supervising maintenance personnel, plumbing and drain service, and equipment vendors across all facility zones
- Led, scheduled, and directed a rotating volunteer team of up to 15 — maintaining operational continuity and safety standards throughout constant workforce turnover
- Performed preventive maintenance on a forklift and 28-ft delivery truck — pre/post-operation inspections, findings documentation, and repair coordination for zero vehicle downtime
- Managed a full-inventory commodity distribution system — overseeing intake, stock rotation, cold chain compliance, and distribution workflows for perishable and non-perishable goods
Supervised facility operations and client services at one of fewer than two dozen U.S. properties simultaneously holding Forbes Five-Star and AAA Five Diamond designations — across a 5,000-acre resort campus and multiple event venues. Zero-tolerance service standards at all times.
- Led rotating crews of 10 to 15 staff across simultaneous setups and teardowns for PGA (Professional Golfers' Association) tournaments, corporate conventions, VIP (Very Important Person) board meetings, high-profile weddings, and sommelier events
- Coordinated a 10,000-chair auditorium conversion with an 80-person mixed team of staff, volunteers, and cross-department labor under strict event timelines — managing real-time logistics across multiple venue zones
- Conducted pre-event property inspections across all rooms, facilities, and equipment — verifying safety compliance, operational readiness, and Forbes Five-Star aesthetic standards before every client arrival
- Completed The Broadmoor's Certified Trainer program. Onboarded new hires through orientations, property-wide walkthroughs, and equipment certification — reducing onboarding time and equipment-related incidents
- Served as primary liaison between convention services, kitchen, catering, AV (Audio/Visual), and facilities teams — coordinating cross-departmental activity to ensure seamless property operations
- Managed supply inventory and coordinated material requisition — ensuring adequate resources were staged, tracked, and ready for every property turnaround
- Resolved time-sensitive guest and client concerns — maintaining Forbes Five-Star service standards under high-pressure, zero-tolerance conditions throughout tenure
- Hauled flatbed freight across 48 contiguous states — heavy equipment, steel, machinery, and construction materials to commercial, industrial, and construction sites nationwide
- Executed cargo securement using chains, straps, binders, and tarps per federal securement standards — recognized for superior load securement techniques and consistently on-time performance
- Delivered to commercial loading docks, industrial properties, and construction sites — building broad operational familiarity with receiving procedures and site logistics across multiple industries
- Maintained complete ELD (Electronic Logging Device) compliance and DOT (Department of Transportation) regulatory adherence across multi-state operations
- Operated as a dedicated OTR (Over The Road) driver for NFI exclusively serving PODS (Portable On Demand Storage) — delivering and placing containerized storage units at residential homes, apartment communities, and commercial properties across the lower 48 states
- Performed precision maneuvering in tight residential and commercial environments — driveways, parking structures, and constrained loading zones requiring strong spatial awareness and vehicle control
- Maintained complete BOL (Bill of Lading) records, delivery receipts, and chain-of-custody compliance — disciplined recordkeeping directly applicable to operations documentation
- Delivered professional, brand-representing client service at every property stop — resolving access challenges and communicating clearly with residents and property managers
- Operated as a dedicated regional refrigerated driver exclusively serving the Coca-Cola manufacturing plant in Denver — transporting time-sensitive product to distribution centers across Montana, Wyoming, South Dakota, Colorado, Utah, and New Mexico
- Maintained 100% cold-chain integrity through meticulous trailer temperature monitoring, documentation, and refrigeration system compliance across challenging mountain terrain and severe weather conditions
- Performed pre- and post-trip inspections on refrigerated trailer systems, tractor components, and temperature control equipment — DOT compliance maintained throughout tenure
- Coordinated with client distribution staff at each delivery site — building stakeholder communication and client-facing relationship skills
- Conducted fleet transfer runs between Denver, CO and C.R. England HQ in Salt Lake City, UT — trusted to move retired units out of service and return new fleet vehicles to the Denver terminal
Education
Colorado Technical University (CTU)
B.S. (Bachelor of Science) — Business Administration and Management
Applying coursework in business ethics, leadership, and operations as direct preparation for operations management roles. Completed: BUS270 — Business Ethics and Leadership.
PMMI (Packaging Machinery Manufacturers Institute) Mechatronics Certifications
Industrial Electronics, Mechanical Drives, Fluid Power, PLC (Programmable Logic Controller) Fundamentals.
Process Technology — Undergraduate Coursework
Relevant coursework: Supervision (A), Business & Professional Speech (A), Safety, Health & Environment I (A), Principles of Quality (A), Technical Report Writing (B).
A.O.S. (Associate of Occupational Studies) — Network Systems Administration
Coursework: Professional Communications, Work Group Dynamics, A+ Technician Principles & Applications.
High School Diploma
Certifications & Credentials
NFPA 70E — Electrical Safety
National Fire Protection Association
09/2024 • Valid through 09/2027
OSHA 30-Hour General Industry
OSHA / American Safety Council
09/19/2021
PMMI — PLC Fundamentals
PMMI / Vincennes University
08/20/2021
PMMI — Fluid Power
PMMI / Vincennes University
08/04/2021
PMMI — Mechanical Components
PMMI / Vincennes University
07/07/2021
PMMI — Industrial Electricity
PMMI / Vincennes University
06/21/2021
Ramsay Mechanical Aptitude Levels I & II
Ramsay Corporation
08/2021 — Independently validated
Eagle Scout
Boy Scouts of America
1996 — Highest Rank in Scouting
Personal Project
Let's Connect
Open to relocation
James Hanyu Smith
Workflow Coordination · Team Leadership · Compliance Management
Process-driven operations professional and current Business Administration student with 10+ years of experience coordinating workflows, leading teams, and managing compliance across high-stakes environments. Seeking a long-term, growth-oriented opportunity within a stable team. Eager to leverage a strong foundational background in hospitality and technical operations to excel in an entry-level position, with the long-term goal of advancing into management and leadership roles.
Core Competencies
Functional Skill Areas
📋 Operations Supervision
- Led rotating crews of 10 to 15 staff across simultaneous setups and teardowns at The Broadmoor — coordinating PGA tournaments, conventions, VIP board meetings, weddings, and sommelier events concurrently
- Coordinated a 10,000-chair auditorium conversion with an 80-person mixed team of staff, volunteers, and cross-department labor under strict timelines
- Maintained uninterrupted operations across a multi-zone commercial property at Bishops' Storehouse — serving an average of 200 families per week during COVID-19 peak demand
- Planned and assigned daily work schedules across a 5,000-acre resort campus — coordinating multi-team logistics across concurrent events and venue zones in real time
- Served as primary liaison between convention services, kitchen, catering, AV, and facilities teams — coordinating cross-departmental activity for seamless operations
🏗️ Facilities & Maintenance
- Maintained automated mechanical and electrical systems across a 3.7-million-square-foot Amazon fulfillment facility for 4.5 continuous years — coordinating inspections, equipment readiness, and compliance across multiple zones
- Documented all maintenance activity in CMMS to Amazon audit standards — disciplined recordkeeping habits directly transferable to operations management environments
- Diagnosed and resolved faults across electromechanical systems, power distribution panels, motor drives, VFDs, and automated conveyor networks using systematic problem-solving methodology
- Performed preventive maintenance on facility equipment including forklift and 28-foot delivery truck — pre/post-operation inspections, findings documentation, and repair coordination
- Monitored utility systems, refrigeration and freezer temperature compliance, and maintenance issues before escalation across a multi-zone commercial property
👥 Team Leadership & Training
- Completed The Broadmoor's Certified Trainer program. Onboarded new hires through orientations, property-wide walkthroughs, and equipment certification — reducing onboarding time and incidents
- Led, scheduled, and directed a rotating volunteer team of up to 15 through constant turnover at Bishops' Storehouse — maintaining operational continuity and safety standards at peak community demand
- Mentored junior Amazon technicians on safety procedures, CMMS documentation, and operational protocols — reducing onboarding time and equipment-related incidents
- Certified incoming team members on equipment operation, safe work practices, and Forbes Five-Star service standards
🛡️ Safety & Compliance
- Enforced OSHA 30-Hour and NFPA 70E safety compliance protocols on all high-energy tasks — contributing to a zero-incident safety record across 4+ consecutive years of continuous live production at Amazon DEN4
- Applied LOTO (Lockout/Tagout) and NFPA 70E Qualified Electrical Worker protocols across electromechanical, electrical, and pneumatic systems
- Maintained 100% cold-chain integrity through trailer temperature monitoring and refrigeration system compliance across six-state high-country routes at C.R. England
- Conducted 500,000+ safe miles with zero preventable accidents across OTR flatbed, dedicated PODS, and regional refrigerated routes
- Monitored refrigeration and temperature compliance, utility systems, and facility safety across a multi-zone commercial property — proactive issue resolution before escalation
🤝 Client & Stakeholder Relations
- Delivered Forbes Five-Star and AAA Five Diamond client service across a 5,000-acre resort — resolving time-sensitive guest concerns under zero-tolerance standards
- Coordinated distribution services for 200+ families per week during COVID-19 — maintaining organized and efficient client-facing operations through sustained peak demand
- Coordinated cross-organizational maintenance scheduling between contractor and client teams at Amazon — developing stakeholder communication skills across complex, multi-party environments
- Coordinated with client distribution staff at every C.R. England Coca-Cola delivery site — building stakeholder communication and client-facing relationship skills
- Delivered to 200+ residential and commercial properties daily as a Box Runner DSP driver — resolving access challenges and tenant-facing concerns at every property stop
Work History
Amazon.com, Inc.
TWN Employer Code: 70129
207 Boren Ave N., Seattle, WA 98109
The Work Number: 1-800-367-5690 · Amazon.com, Inc. (DEN4) · 04/2024 – 11/2025
- Originally contracted through Daifuku Elite Line Services; directly absorbed by Amazon when the third-party contract concluded — same site, same title, same responsibilities throughout
- Maintained automated mechanical and electrical systems across a 3.7-million-square-foot fulfillment facility — coordinating inspections, equipment readiness, and compliance across multiple zones
- Documented all maintenance activity in CMMS to Amazon audit standards — contributed to zero-incident safety record across the full tenure
- Mentored junior technicians on safety procedures, documentation standards, and operational protocols
Daifuku Elite Line Services
TWN Employer Code: 15573 / 646838
1505 Luna Rd. Ste. 100, Carrollton, TX 75006
The Work Number: 1-800-367-5690 · Daifuku Elite Line Services (at Amazon DEN4) · 08/2022 – 04/2024
- Contracted through Daifuku Elite Line Services to serve within Amazon's RME team — directly absorbed by Amazon upon conclusion of the third-party contract with no change to role, location, or scope
- Executed structured preventive maintenance programs across facility-wide automated systems — ensuring consistent equipment uptime across all production zones
- Coordinated cross-organizational maintenance scheduling between contractor and client teams — developing stakeholder communication and relationship management skills
- Applied NFPA 70E and LOTO safety protocols across all high-energy systems — contributing to the zero-incident safety record
Daifuku Elite Line Services
TWN Employer Code: 15573 / 646838
1505 Luna Rd. Ste. 100, Carrollton, TX 75006
The Work Number: 1-800-367-5690 · Daifuku Elite Line Services (at Amazon DEN4) · 05/2021 – 08/2022
- Entered the mechatronics field through a formal 12-week technical bootcamp via Vincennes University — earning four PMMI certifications under live operational conditions
- Achieved NFPA 70E Qualified Electrical Worker certification and passed Ramsay Mechanical Aptitude Levels I and II
- Maintained CMMS work order documentation from day one — establishing disciplined recordkeeping habits that carried through the full tenure
TWN Employer Code: 116817
6003 Thurber Dr, Colorado Springs, CO 80924
The Work Number: 1-800-367-5690 · Box Runner, Ltd. (Amazon) · 11/2020 – 05/2021
- Conducted site visits to 200+ residential and commercial properties daily across apartment communities, HOA neighborhoods, and commercial corridors throughout Colorado Springs
- Maintained a sustained pace of 40 packages per hour — double Box Runner's 20-package-per-hour minimum — starting on a full route from week one
- Ranked Top 5% of all Box Runner drivers and Top 25% across all six DSP companies at DCS3 within the first month — sustained throughout tenure
- Resolved access challenges and tenant-facing concerns at every property stop — zero vehicle downtime events throughout tenure
TWN Employer Code: 70129
207 Boren Ave N., Seattle, WA 98109
The Work Number: 1-800-367-5690 · Amazon.com, Inc. · 05/2020 – 11/2020
- Maintained strict OSHA safety compliance in a high-pressure, high-volume environment — contributing to a zero-incident workplace
- Processed thousands of packages daily through scanning, sorting, and palletizing — sustained operational pressure with disciplined accuracy throughout
Volunteer role — no TWN record
The Church of Jesus Christ of Latter-day Saints
50 E North Temple, Salt Lake City, UT 84150
1-800-537-9703 · Bishop's Storehouse — The Church of Jesus Christ of LDS · 03/2020 – 05/2020
- Assumed full Acting Store Manager responsibilities during COVID-19 staffing crisis — preventing complete shutdown of a critical community distribution facility serving 200+ families per week
- Executed daily property walks and facility inspections — monitoring utility systems, refrigeration compliance, and maintenance issues before escalation across a multi-zone commercial property
- Coordinated all vendor and contractor activity — supervising maintenance personnel, plumbing, and equipment vendors with zero operational disruption
- Led a rotating volunteer team of up to 15 — maintaining operational continuity and safety standards throughout constant workforce turnover at peak demand
TWN Employer Code: 28009
1 Lake Ave, Colorado Springs, CO 80906
The Work Number: 1-800-367-5690 · The Broadmoor · 01/2018 – 03/2020
- Supervised facility operations across a 5,000-acre Forbes Five-Star and AAA Five Diamond resort — zero-tolerance service standards on every client event
- Led rotating crews of 10 to 15 staff across simultaneous setups and teardowns — concurrent PGA tournaments, conventions, VIP board meetings, weddings, and sommelier events
- Coordinated a 10,000-chair auditorium conversion with an 80-person mixed team of staff, volunteers, and cross-department labor under strict timelines
- Completed The Broadmoor's Certified Trainer program; onboarded new hires through orientations, property-wide walkthroughs, and equipment certification
Melton Truck Lines
Contact employer directly
110 S Hartford Ave, Tulsa, OK 74120 · Melton Truck Lines • Tulsa, OK · 11/2016 – 12/2017
- Hauled flatbed freight across 48 contiguous states — steel, machinery, construction materials, and industrial cargo to commercial and industrial sites nationwide
- Executed cargo securement using chains, straps, binders, and tarps per federal securement standards — recognized for superior securement and consistently on-time performance
- Maintained complete ELD compliance and full DOT regulatory adherence across multi-state operations
NFI Industries, Inc.
TWN Employer Code: 34319643
2 Cooper Street, Camden, NJ 08102
The Work Number: 1-800-367-5690 · National Freight, Inc. (NFI) / PODS • Orlando, FL · 03/2016 – 09/2016
- Dedicated OTR driver for NFI serving PODS (Portable On Demand Storage) — delivering and placing containerized storage units at residential homes, apartment communities, and commercial properties across the lower 48 states
- Performed precision maneuvering in tight residential and commercial environments — driveways, parking structures, and constrained loading zones
- Maintained complete BOL records, delivery receipts, and chain-of-custody compliance — disciplined recordkeeping habits directly applicable to operations documentation
C.R. England, Inc.
Contact employer directly
4701 W 2100 S, Salt Lake City, UT 84120 · C.R. England, Inc. • Denver, CO · 09/2014 – 03/2016
- Dedicated regional refrigerated driver serving the Coca-Cola manufacturing plant in Denver — six-state high-country routes through Montana, Wyoming, South Dakota, Colorado, Utah, and New Mexico
- Maintained 100% cold-chain integrity through trailer temperature monitoring, documentation, and refrigeration system compliance across challenging mountain terrain and severe weather
- Conducted fleet transfer runs between Denver, CO and C.R. England HQ in Salt Lake City, UT — trusted to move retired and new fleet vehicles
Education
Colorado Technical University (CTU)
B.S. (Bachelor of Science) — Business Administration and Management
Applying coursework in business ethics, leadership, and operations as direct preparation for operations management roles. Completed: BUS270 — Business Ethics and Leadership.
PMMI (Packaging Machinery Manufacturers Institute) Mechatronics Certifications
Industrial Electronics, Mechanical Drives, Fluid Power, PLC (Programmable Logic Controller) Fundamentals.
Process Technology — Undergraduate Coursework
Relevant coursework: Supervision (A), Business & Professional Speech (A), Safety, Health & Environment I (A), Principles of Quality (A), Technical Report Writing (B).
A.O.S. (Associate of Occupational Studies) — Network Systems Administration
Coursework: Professional Communications, Work Group Dynamics, A+ Technician Principles & Applications.
High School Diploma
Certifications & Credentials
OSHA 30-Hour General Industry
American Safety Council
09/2021
NFPA 70E Qualified Electrical Worker
National Fire Protection Association
09/2024 · Valid through 09/2027
PMMI Mechatronics — 4 Certifications
Vincennes University
08/2021 · Industrial Electronics, Mechanical Drives, Fluid Power, PLC
Ramsay Mechanical Aptitude I & II
Ramsay Corporation
08/2021
Eagle Scout
Boy Scouts of America
1996 — Highest Rank in Scouting
Personal Project
An independent personal project focused on building a small online community around conscious living and positive mindset content. Operates as a Colorado-registered LLC so the storefront can transact legally; this site (resume.leoscorpioleo.com) is hosted on the same domain. Not a competing business venture or full-time commercial endeavor — explicitly maintained as a side interest that runs alongside, and never in conflict with, full-time employment.
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